How do I get the plug-in after paying?
Checkout is handled by Paddle. The moment the payment confirms we create your
account and email you a link to choose a password, along with a download
link. That usually lands within a minute. If it has not arrived after ten,
check spam and then mail us. Every order is recoverable.
You then open the plug-in, sign in once, and it activates itself. There is
no licence file to keep track of and nothing to copy into a folder.
What exactly does the demo hold back?
Nothing, except silence. Every feature is unlocked: all three reverb
engines, the full trigger section, your own impulse responses, presets,
the lot. The only difference is that unlicensed, the audio mutes for five
seconds once every twenty, dry signal included, with a short fade so it
does not read as a crash.
There is no time limit, so you can take as long as you want to decide.
I forgot my password.
Use the forgot-password link on the sign-in page and you will get a fresh
one by email. It works once and expires after a day.
There is nothing else to lose. Your purchase lives on your account, not in
a file you have to keep safe, so a wiped drive costs you nothing.
Will it run on my Mac?
It needs macOS 11 or later. ReFOLVK is a universal build, so it runs on both
Apple Silicon (M1 and newer) and Intel Macs. There is no Windows version
yet.
macOS says it is from an unidentified developer.
That is expected right now: the installer is not yet signed with an Apple
Developer ID. Right-click the .pkg and choose Open rather than
double-clicking it, then confirm. You only have to do it once.
If you install the plug-ins by hand instead of using the installer, clear the
quarantine flag macOS puts on downloads with
xattr -cr on the copied .vst3 and
.component. The read-me in the download spells this out.
Does it phone home while I work?
No. The plug-in talks to us exactly once, when you activate it. It then
holds a signed licence on your own machine and verifies that locally, so
an offline studio, a plane, or our server being down changes nothing about
a session that is already running.
The account is how the licence gets to you, not a second lock on it.
Can I use it on more than one computer?
One at a time. You can install it on as many machines as you like, but the
licence is active on one, and you move it yourself: sign in to your account,
press Release next to the computer you are leaving, then sign in on the
new one. It takes seconds and does not involve us.
That also covers the awkward cases. If a laptop is stolen, dies or gets
wiped, you release it from the website rather than from a machine you no
longer have.
What about updates?
Every 0.x update is free and your activation carries over. You download the
new build from your account and install over the old one, without signing in
again. We will say clearly in advance if a future 1.0 is ever a paid
upgrade.
Can I get a refund?
Digital goods are delivered immediately, so the statutory EU right of
withdrawal is waived at checkout, which is why we are blunt above about
what does and does not run. If the plug-in genuinely does not work on a
supported machine and we cannot fix it, mail us and you get your money back.